Terms of Service

1. Agreement to terms

By accessing or using the Quilliam AI website (quilliam.ai) or engaging our services, you agree to be bound by these terms. “Quilliam AI” is the trading name of Quilliam AI Ltd, a UK private limited company registered in England and Wales under Companies House number 17151006, with registered office at 25 Red Cove Close, St. Eval, Wadebridge, Cornwall, PL27 7GB. If you do not agree to these terms, please do not use our website or services.

2. Our services

Quilliam AI provides AI workflow, supervised agent, and adoption services to UK businesses. Our services include but are not limited to:

• AI opportunity analysis and introductory sessions.
• Workflow discovery, stakeholder interviews, opportunity mapping, and AI readiness work.
• Custom AI workflows, agents, n8n automations, and API integrations.
• Bespoke ChatGPT, Claude, and Gemini tools configured for your team.
• Training, rollout support, documentation, and adoption tracking.
• Ongoing support, maintenance, and advisory work.

Specific deliverables, timelines, and fees are agreed in writing before any paid work begins. Engagements are handoff-first: the deliverable is a skill or system the client's own team can run after the engagement ends.

3. Booking and payment

Initial consultations: The AI opportunity session carries no obligation.

Paid engagements: For any paid work, we will provide a written proposal outlining the scope, deliverables, timeline, and cost. Work will not begin until both parties have agreed to the proposal in writing.

Payment terms: Unless otherwise agreed, invoices are due within 14 days of issue. We reserve the right to pause work on overdue accounts.

4. Intellectual property

Our IP:All content on this website — including text, design, code, and graphics — is owned by Quilliam AI and protected by UK copyright law. You may not reproduce, distribute, or modify any content without our written permission.

Your IP: You retain ownership of all data, content, and materials you provide to us. By sharing them, you grant us a limited licence to use them solely for delivering your project.

Deliverables: Once a project is paid in full, ownership of custom deliverables (automations, workflows, bots) transfers to you. We retain the right to use anonymised examples for portfolio and case study purposes unless you request otherwise.

5. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement. This includes business processes, financial data, customer information, and technical implementations. This obligation survives the end of any engagement.

6. Limitation of liability

Our services are provided “as is”. While we take every reasonable step to deliver high-quality work:

• We do not guarantee specific business outcomes (e.g. revenue increases, time savings) as results depend on factors outside our control.
• Our total liability for any claim arising from our services is limited to the amount you paid us for the specific project in question.
• We are not liable for indirect, consequential, or incidental damages, including lost profits or data loss.

7. Third-party tools

Our automations may integrate with third-party platforms (e.g. Make, Zapier, OpenAI, WhatsApp Business). We are not responsible for:

• Changes to third-party APIs, pricing, or terms of service.
• Downtime or outages of third-party services.
• Data handling by third-party platforms — please review their own terms and privacy policies.

8. Cancellation and refunds

Before work begins: You may cancel at any time before work starts for a full refund of any advance payment.

During a project: If you wish to cancel mid-project, you will be invoiced for work completed to date. Any unused advance payment will be refunded.

Our right to cancel: We reserve the right to terminate an engagement if terms are breached, payments are significantly overdue, or the working relationship becomes untenable. We will provide reasonable notice and invoice only for work completed.

9. Website use

You agree not to:

• Use this website for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to any part of the website or its systems.
• Scrape, crawl, or extract data from this website beyond what is permitted by our privacy policy and robots.txt.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

12. Contact

If you have questions about these terms, get in touch:

• Email: levi@quilliam.ai
• Registered office: 25 Red Cove Close, St. Eval, Wadebridge, Cornwall, PL27 7GB
• Company No.: 17151006(England & Wales)